Frequently Asked Questions
The device, start up
What are the parts of the device?
How do I turn the device on and off?
How to know if the device is on or off? How come the light only turns on when I press the power button?
What do green, orange, and red lights mean?
Why the device won’t turn on?
How come the light turns green right after I started charging?
Why is the device “Offline”?
How do I change the SIM card in the device?
What is the reset button?
How often do I need to charge the device? How long does it take to charge?
How do I put in the SIM card?
Others – TechnologySIM Card
How does my device know where it is?
How does my device know when it has entered or left a safe zone?
Why don't you need WiFi password to receive WiFi AP?
How much data does the device’s SIM card need?
How often does the device update its location?
How much data does it use every time the user asks for location? Does it need to send an SMS?
How long does the device take to learn a new place and becomes more accurate?
Can I use the device in other countries?
Pairing, managing followers
How do I add a device?
How can another person follow the device?
Where can I find the device’s QR code number?
How many devices can I follow on the same smartphone? How many people can follow the same device?
How do I delete or unfollow a device?
How do I manage Followers?
Can smartphone pair with the device when the device is charging?
Where can I buy Circo?
What is the returns policy?
What is the warranty policy?
What is the requirement for a smartphone to run the app?
What messages does the app send?
What do the icons on the app mean?
How do I turn off the notification ringtone?
How do I set The device’s profile picture?
How do I change my profile picture?
What is tracking mode?
How long does tracking mode take to activate?
When does the phone need to send SMS to the device?
What are Safe Zones?
What is Smart Safe Zone?
What is the difference between safe zone and smart safe zone?
How do I manually add safe zone?
How many safe zones can I set for each device?
How do I edit smart safe zone?
What is “Emergency Help Button”? How do I know someone pressed it?
How do I stop SOS?
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